Handheld GPS Reviews - Customer reviews - Magellan Triton 400 Handheld Navigation System

Manufacturer: Magellan

List Price: $249.99
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Average Customer Rating: -

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Spotlight customer reviews:

Name: J. Skyba
Location: Half Moon Bay, CA
Date: 2008-11-13
Customer Rating: -

Summary: Great Product when used with NG Maps
Comment: I got the Triton 400 last week and am extremely happy with it. i ran the update through VantagePoint, installed National Geographic Maps and have been using the product ever since. its small enough to place in pocket for trail running which i do quite frequently. I also have a bike mount for my mountain bike. i upload all my trails back to National Geographic and share with one other avid mountain biker. with the National Geographic maps, you can really see where you are and where you are going. Great details and this product is a great deal.

Name: dkap
Location: Washington, DC area
Date: 2008-05-15
Customer Rating: -

Summary: Actually, not so bad
Comment: I probably wouldn't have purchased this unit, but I had an Explorist 500 that wasn't working right and even though it was out of warranty, Magellan gave me the Triton 400 as a replacement. I also got the National Geographic Weekend 3D map for my area. I got the map to load, although it was slow. It's a neat map topographically, but I use the Triton on my bicycle and the map doesn't list all the street names. Also, it was last updated in 1981 for portions of the covered area, so it's woefully out of date. However, I found on Magellan's website step by step instructions for loading the Mapsend TOPO 3D disks that I got with the Explorist. I tried that it it worked great. So I now have good street maps loaded and the unit seems to be working just fine. Picks up satellites quickly. I'm still waiting for the firmware update to allow you to turn tracks into trails but found that any trails I try to create still turn up as blue paths on the map. The firmware update promises to allow different options for creating these things, but it would have been nice if they got all this together before releasing the product. So, far, so good, though. I haven't experienced the lockup that's been talked about.

Name: P. K. Bellville
Location: Galt, CA United States
Date: 2008-05-04
Customer Rating: -

Summary: Get lost, Triton 400
Comment: I agree with the other reviewers except I haven't experienced software crashes yet. Let me list the ways I hate thee, Triton 400:

Very poor customer support, nearly non-existent.

Odometer inaccurate as stated by others. It can be off by 20% or more. And yet, if you transfer tracks from the unit to the Vantage Point computer software, the mapping program will give accurate milage from the units own data! Go figure.

Button interface awkward. The buttons are small and response uncertain.

Software interface awkward. Which button do I use this time?

The internal map provided is very limited. At least you know which continent you are on.

How do I love thee, Triton 400?

rugged, water resistant, decent battery life, color, and great satellite acquisition.

Name: Carrie Smith
Location: Quincy, Massachusetts
Date: 2008-04-22
Customer Rating: -

Summary: Lots of potential, but falls short
Comment: All the other reviewers comments are valid, the software is difficult to use, the GPSr itself is difficult to use, and there are a lot of shutdowns and "outdoornav.exe" errors. The base map is extremely basic. The Nat Geo Topo! maps look great on here, but I couldn't find any other maps that worked. The Geocaching functions were great, I loved how you could display the hint if you wanted it but couldn't accidentally see it. I found the Triton to be extremely accurate and once I had it figured out I enjoyed using it, except for the shutdowns and errors. If it would work with a Mac, I might have stuck it out through the software upgrades, but Magellan doesn't have a good reputation for customer service and I can't afford two units, so back to the store it goes. I purchased the well regarded Garmin GPSMap 60CSx 2.6-Inch Mapping Handheld GPS, which is more expensive and you have to purchase additional maps. However, I love it and it is so easy to use. I've had it for a day and already can use it better than the Magellan.

Name: M. Lin
Location: USA
Date: 2008-01-19
Customer Rating: -

Summary: It's useless. Run far away from this GPS!
Comment: I only gave this product one star because zero stars wasn't an option!

Do yourself a favor. Do a quick online search and find all of the bad reviews for this product. They are all accurate.

These are just some of the bugs I have personally experienced:
- frequent lock ups, operating system crashes. See "Fatal error OutdoorNav.exe".
- cannot store more than 100 geocaches/waypoints without seizing up.
- odometer indicates 180% of actual mileage logged.

I can only think of a few pros for this product:
- satellite acquisition is good, even indoors.
- color screens are nice.
- it's inexpensive compared to other brands with similar features (although these advertised features don't actually work).

You are on your own if you buy this product and experience difficulties. Magellan has extremely poor customer support. Telephone support is outsourced and ignorant of the product's features. Online support is vague and slow to respond.

Retailers (including REI) have pulled the Triton line from their shelves.

Save yourself the hassle and check out other GPS units, such as Magellan's eXplorist line or Garmin's units. I did, and exchanged the Triton 400 for a Garmin eTrex Legend HCx. The evidence is overwhelming -- look elsewhere.

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